Shipping Policy
At Pokemon Backpacks, we want to ensure a seamless and enjoyable shopping experience for our customers. This Shipping Policy outlines important information regarding the shipping of your orders. Please read this policy carefully before making a purchase. If you have any further questions, feel free to contact our customer support team.
Processing Time
Orders are typically processed within 1-5 business days after payment confirmation. Please note that processing time may vary during busy periods or promotional events. We strive to ship your order as quickly as possible.
Shipping Destinations
We offer worldwide shipping. Wherever you are, we will deliver to your desired location. Please note that delivery times may vary based on your location.
Shipping Methods and Timeframes
We partner with trusted shipping carriers to ensure reliable and timely delivery of your orders. The shipping method and timeframe will depend on your location and the shipping option you choose at checkout.
| Shipping Country | Estimated Delivery Time |
|---|---|
| United States | 10-14 business days |
| Australia and Europe | 10-14 business days |
| Canada and New Zealand | 10-20 business days |
| Rest of the World | 15-30 business days |
Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control, such as customs clearance procedures or unforeseen delays during transit. We are not responsible for any delays caused by the shipping carrier.
Shipping Charges
We offer free worldwide shipping on all orders over $50. For orders below $50, a flat shipping fee will be applied at checkout. The exact shipping cost will be displayed before you complete your purchase.
Order Tracking
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow 24-48 hours for the tracking information to be updated.
Customs and Duties
Please be aware that customs duties, taxes, or import fees may be imposed by your country’s customs authorities. These charges are the responsibility of the recipient and are not included in the product or shipping costs. We recommend contacting your local customs office for more information on potential charges.
Order Modifications and Address Changes
Once an order is placed, it is difficult to make modifications. If you need to change your shipping address or have any other order-related inquiries, please contact our customer support team as soon as possible. We will do our best to assist you, but we cannot guarantee that changes can be made once the order is processed.
Lost or Damaged Shipments
In the rare event that your order is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.
Please note that during busy holiday seasons or unforeseen circumstances, there may be delays in shipping. We will do our best to communicate any potential delays and keep you informed about the status of your order. We appreciate your patience and understanding in such situations.
Contact Us
If you have any further questions or concerns about our Shipping Policy, please don’t hesitate to contact our customer support team. We are here to assist you and provide any necessary information regarding your order and shipment.
Email: [email protected]
Thank you for choosing Pokemon Backpacks. We hope you enjoy your shopping experience with us!